Make a Complaint - Content Published on MoneyHonesty.co.uk

Updated 22 February 2025

At MoneyHonesty, we are committed to maintaining the highest accuracy, transparency and integrity standards in the resources we publish and update for UK consumers. We value your feedback and take every complaint seriously, as it helps us uphold our mission to deliver trusted, unbiased financial information.

Whether you've spotted a factual error, have concerns about any resource we have published or need to report a technical issue, we're here to listen and respond promptly. Please follow our guidance below to make a complaint or raise an issue.

1. Reporting a Factual Inaccuracy

We encourage you to immediately inform us if you identify a factual inaccuracy or error in any of our guides or resources on MoneyHonesty.co.uk. Your input is invaluable in helping us maintain the accuracy and reliability that UK consumers rely on. Please email us at team@moneyhonesty.co.uk with the following details:

• The specific URL or page where the inaccuracy appears.
• A clear description of the error, including the incorrect information and, if possible, the correct information or evidence to support your claim.
• Your contact details, so we can manage the issue and reply if needed.

We aim to review and address your concern within five working days, ensuring swift corrections and updates to reflect the truth.

2. Submitting a Formal Complaint

Please feel free to submit a formal complaint about content you believe is incorrect, misleading, subjective, or otherwise falls short of our standards. Please email team@moneyhonesty.co.uk with the following information:

• The specific URL or page in question.
• A detailed explanation of your complaint, including why you believe the content is inaccurate, misleading, or inappropriate, and any supporting evidence (e.g., official data, regulations, or expert opinions).
• Your contact details, including your name and email address, allow us to respond formally and update you on our resolution process.

We will acknowledge receipt of your complaint within two working days and aim to provide a full response or resolution within 15 working days, in line with best practices for UK consumer complaint handling. If your complaint requires more time or involves complex issues, we'll inform you of our progress and expected timeline.

3. Reporting a Technical Issue

If you find broken links, navigation difficulties or website errors, please report it to our technical team. This helps us ensure a seamless, user-friendly experience for all of our users. Please email team@moneyhonesty.co.uk with:

• A description of the issue, including the steps you took to encounter it.
• The device, browser, and operating system you're using (e.g., Chrome on Windows 10, Safari on iOS).
• Screenshots or other evidence, if possible, to help us diagnose the problem quickly.

Our technical team will respond within 3 working days and work diligently to resolve the issue.